{"id":56,"date":"2025-08-23T04:21:26","date_gmt":"2025-08-23T04:21:26","guid":{"rendered":"https:\/\/red-antelope-401974.hostingersite.com\/?page_id=56"},"modified":"2025-12-21T07:02:35","modified_gmt":"2025-12-21T07:02:35","slug":"privacy-policy-client-portal","status":"publish","type":"page","link":"https:\/\/transportjmexpress.com\/en\/privacy-policy-client-portal\/","title":{"rendered":"Privacy Policy (Client Portal)"},"content":{"rendered":"\n<p><strong>Effective Date:<\/strong> 2024-07-01<br><strong>Last Updated:<\/strong> 2025-08-01<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Introduction<\/h2>\n\n\n\n<p>Transport JM Express (\u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d) is committed to protecting the confidentiality of personal information collected through our <strong>transport management web application<\/strong>. This policy describes our practices regarding the collection, use, storage, and protection of data in accordance with <strong>Quebec\u2019s Law 25<\/strong> and applicable data protection laws.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Person Responsible for the Protection of Personal Information<\/h2>\n\n\n\n<p>Transport JM Express<br>8008 15th Avenue<br>Montreal, Quebec<br>H1Z 3N6<br>Privacy inquiries email: <a>info@transportjmexpress.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Types of Data Collected<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">3.1 User Account Data<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Identification information:<\/strong> first name, last name, email address (used as login identifier)<\/li>\n\n\n\n<li><strong>Contact information:<\/strong> phone number<\/li>\n\n\n\n<li><strong>Business information:<\/strong> company name, company affiliation<\/li>\n\n\n\n<li><strong>User type:<\/strong> client, employee, or administrator<\/li>\n\n\n\n<li><strong>Preferences:<\/strong> preferred language, time zone<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3.2 Operational Data<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Transport orders:<\/strong> delivery dates, project numbers, pickup and delivery addresses<\/li>\n\n\n\n<li><strong>Freight information:<\/strong> descriptions, quantities, dimensions, weight<\/li>\n\n\n\n<li><strong>Documents:<\/strong> uploaded files (PDFs, images) related to orders<\/li>\n\n\n\n<li><strong>Storage data:<\/strong> inventory, check-in\/check-out dates, locations<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3.3 Geolocation Data<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Geocoded addresses:<\/strong> GPS coordinates of pickup and delivery locations via Google Maps API<\/li>\n\n\n\n<li><strong>Routing data:<\/strong> planned and optimized routes<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3.4 Technical Data<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Access logs:<\/strong> IP addresses, browser type, operating system<\/li>\n\n\n\n<li><strong>Session data:<\/strong> authentication data, temporary preferences<\/li>\n\n\n\n<li><strong>Change history:<\/strong> modifications to orders and routes (audit trail)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Legal Basis and Purposes of Data Collection<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">4.1 We collect your data for the following purposes:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contract performance:<\/strong> to provide transport management services<\/li>\n\n\n\n<li><strong>Legal obligations:<\/strong> to comply with transportation-related regulatory requirements<\/li>\n\n\n\n<li><strong>Legitimate interests:<\/strong> to improve our services and ensure security<\/li>\n\n\n\n<li><strong>Consent:<\/strong> for certain marketing communications (where applicable)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4.2 Specific Uses<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create and manage user accounts<\/li>\n\n\n\n<li>Process and track transport orders<\/li>\n\n\n\n<li>Optimize delivery routes<\/li>\n\n\n\n<li>Generate reports and invoices<\/li>\n\n\n\n<li>Communicate with clients and employees<\/li>\n\n\n\n<li>Ensure application security<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Data Hosting and International Transfers<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">5.1 Data Location<\/h3>\n\n\n\n<p>Your data is hosted on servers located in the <strong>United States<\/strong>. By using our application, you consent to the transfer of your data to the United States.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5.2 Safeguards<\/h3>\n\n\n\n<p>We have implemented appropriate contractual clauses and security measures to protect your data during international transfers, in compliance with <strong>Law 25<\/strong> requirements.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Data Sharing<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">6.1 We share your data only with:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Authorized employees:<\/strong> personnel requiring access to perform their duties<\/li>\n\n\n\n<li><strong>Service providers:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Web hosting services (U.S.-based servers)<\/li>\n\n\n\n<li>Geolocation services (Google Maps)<\/li>\n\n\n\n<li>Email delivery services<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Legal authorities:<\/strong> when required by law or court order<\/li>\n\n\n\n<li><strong>Business transactions:<\/strong> in the event of a merger, acquisition, or asset sale<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6.2 We never sell your personal data<\/h3>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Data Retention<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">7.1 Retention Periods<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Account data:<\/strong> retained while the account is active + 3 years<\/li>\n\n\n\n<li><strong>Orders and documents:<\/strong> 7 years (tax and legal obligations)<\/li>\n\n\n\n<li><strong>Technical logs:<\/strong> 1 year<\/li>\n\n\n\n<li><strong>Geolocation data:<\/strong> 2 years<\/li>\n\n\n\n<li><strong>Change history:<\/strong> retained for the lifetime of the primary record<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7.2 Deletion<\/h3>\n\n\n\n<p>Data is securely deleted or anonymized after the applicable retention periods.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Security Measures<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">8.1 Technical Safeguards<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>HTTPS encryption for all communications<\/li>\n\n\n\n<li>Password hashing using secure algorithms<\/li>\n\n\n\n<li>Token-based API authentication<\/li>\n\n\n\n<li>Regular encrypted backups<\/li>\n\n\n\n<li>Firewalls and intrusion monitoring<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">8.2 Organizational Safeguards<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Role-based access control (Admin, Client, Employee)<\/li>\n\n\n\n<li>Employee training on data protection<\/li>\n\n\n\n<li>Strong password policy<\/li>\n\n\n\n<li>Regular access reviews<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Cookies and Similar Technologies<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">9.1 Essential Cookies<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Session cookies:<\/strong> maintain user login<\/li>\n\n\n\n<li><strong>CSRF tokens:<\/strong> protect against attacks<\/li>\n\n\n\n<li><strong>Preferences:<\/strong> language and time zone<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">9.2 Cookie Management<\/h3>\n\n\n\n<p>You may configure your browser to refuse cookies; however, some application features may not function properly without them.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Your Rights<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">10.1 Under Quebec Law 25<\/h3>\n\n\n\n<p>You have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Access:<\/strong> obtain a copy of your data<\/li>\n\n\n\n<li><strong>Rectification:<\/strong> correct inaccurate data<\/li>\n\n\n\n<li><strong>Erasure:<\/strong> request deletion (subject to legal obligations)<\/li>\n\n\n\n<li><strong>Portability:<\/strong> receive your data in a structured format<\/li>\n\n\n\n<li><strong>Objection:<\/strong> object to certain processing activities<\/li>\n\n\n\n<li><strong>Withdrawal of consent:<\/strong> at any time for consent-based processing<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">10.2 Exercising Your Rights<\/h3>\n\n\n\n<p>Contact our Privacy Officer. We will respond within <strong>30 days<\/strong> of receiving your request.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. Security Incidents<\/h2>\n\n\n\n<p>In the event of a data breach presenting a risk to your rights, we will notify you within <strong>72 hours<\/strong> and inform the appropriate authorities in accordance with applicable laws.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">12. Minors\u2019 Data<\/h2>\n\n\n\n<p>Our application is not intended for individuals under the age of 18. We do not knowingly collect data from minors.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">13. Third-Party Services<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">13.1 Google Maps API<\/h3>\n\n\n\n<p>We use Google Maps for geolocation services. Use of these services is subject to Google\u2019s Terms of Service and Privacy Policy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">13.2 External Links<\/h3>\n\n\n\n<p>Our application may contain links to third-party websites. We are not responsible for their privacy practices.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">14. Policy Updates<\/h2>\n\n\n\n<p>We reserve the right to modify this policy. Changes will be communicated by email to registered users and displayed in the application <strong>30 days before<\/strong> they take effect.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">15. Dispute Resolution and Complaints<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">15.1 Internal Process<\/h3>\n\n\n\n<p>Please first contact our Privacy Officer regarding any concerns.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">15.2 Supervisory Authority<\/h3>\n\n\n\n<p>Commission d&#8217;acc\u00e8s \u00e0 l&#8217;information du Qu\u00e9bec<br>Qu\u00e9bec Office: 525 Ren\u00e9-L\u00e9vesque Blvd East, Suite 2.36, Qu\u00e9bec (Qu\u00e9bec) G1R 5S9<br>Montreal Office: 2045 Stanley Street, Suite 900, Montreal (Qu\u00e9bec) H3A 2V4<br>Phone: 1-888-528-7741<br>Website: <a href=\"http:\/\/www.cai.gouv.qc.ca\" target=\"_blank\" rel=\"noopener\">www.cai.gouv.qc.ca<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">16. Accessibility<\/h2>\n\n\n\n<p>This policy is available in French and English within the application. To obtain this policy in an accessible format or for assistance, please contact us.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">17. Contact Us<\/h2>\n\n\n\n<p>For any questions regarding this policy or your personal data, please contact:<\/p>\n\n\n\n<p>Transport JM Express<br>8008 15th Avenue<br>Montreal, Quebec<br>H1Z 3N6<br>Privacy inquiries email: <a>info@transportjmexpress.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date: 2024-07-01Last Updated: 2025-08-01 1. Introduction Transport JM Express (\u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d) is committed to protecting the confidentiality of personal information collected through our transport management web application. This policy describes our practices regarding the collection, use, storage, and protection of data in accordance with Quebec\u2019s Law 25 and applicable data protection laws. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-56","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/transportjmexpress.com\/en\/wp-json\/wp\/v2\/pages\/56","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/transportjmexpress.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/transportjmexpress.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/transportjmexpress.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/transportjmexpress.com\/en\/wp-json\/wp\/v2\/comments?post=56"}],"version-history":[{"count":7,"href":"https:\/\/transportjmexpress.com\/en\/wp-json\/wp\/v2\/pages\/56\/revisions"}],"predecessor-version":[{"id":8840,"href":"https:\/\/transportjmexpress.com\/en\/wp-json\/wp\/v2\/pages\/56\/revisions\/8840"}],"wp:attachment":[{"href":"https:\/\/transportjmexpress.com\/en\/wp-json\/wp\/v2\/media?parent=56"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}