{"id":3,"date":"2025-08-17T04:22:32","date_gmt":"2025-08-17T04:22:32","guid":{"rendered":"http:\/\/transportjmexpress.com\/?page_id=3"},"modified":"2025-12-21T07:02:16","modified_gmt":"2025-12-21T07:02:16","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/transportjmexpress.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<p><strong>Effective Date:<\/strong> 2025-02-01<br><strong>Last Updated:<\/strong> 2025-08-23<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Introduction<\/h2>\n\n\n\n<p>Transport JM Express (\u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d) is committed to protecting the privacy of the personal information of its clients and website visitors. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information in accordance with <strong>Quebec\u2019s Act Respecting the Protection of Personal Information in the Private Sector (Law 25)<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Person Responsible for the Protection of Personal Information<\/h2>\n\n\n\n<p>For any questions regarding the protection of your personal information, you may contact our Privacy Officer:<\/p>\n\n\n\n<p>Transport JM Express<br>8008 15th Avenue<br>Montreal, Quebec<br>H1Z 3N6<br>Email: <a>info@transportjmexpress.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Personal Information Collected<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">3.1 Types of Information Collected<\/h3>\n\n\n\n<p>We may collect the following personal information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Identification information:<\/strong> first name, last name, email address, phone number<\/li>\n\n\n\n<li><strong>Location information:<\/strong> delivery or pickup address<\/li>\n\n\n\n<li><strong>Technical information:<\/strong> IP address, browser type, pages visited, time spent on the website<\/li>\n\n\n\n<li><strong>Communication information:<\/strong> content of messages sent through our contact forms<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3.2 Methods of Collection<\/h3>\n\n\n\n<p>We collect your personal information when you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Complete a contact form on our website<\/li>\n\n\n\n<li>Request a quote or information about our services<\/li>\n\n\n\n<li>Browse our website (navigation data)<\/li>\n\n\n\n<li>Communicate with us by phone or email<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Purposes of Collection<\/h2>\n\n\n\n<p>We collect personal information for the following purposes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Responding to your information requests<\/li>\n\n\n\n<li>Providing requested transportation services<\/li>\n\n\n\n<li>Establishing and maintaining a business relationship<\/li>\n\n\n\n<li>Improving our services and website<\/li>\n\n\n\n<li>Complying with legal and regulatory obligations<\/li>\n\n\n\n<li>Ensuring the security of our website<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Consent<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">5.1 Obtaining Consent<\/h3>\n\n\n\n<p>Your consent to the collection, use, and disclosure of your personal information is obtained:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Explicitly<\/strong>, when you submit a form<\/li>\n\n\n\n<li><strong>Implicitly<\/strong>, when you browse our website (for cookies)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5.2 Withdrawal of Consent<\/h3>\n\n\n\n<p>You may withdraw your consent at any time by contacting us using the information provided in this policy. Please note that withdrawing consent may limit our ability to provide certain services.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Disclosure of Personal Information<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">6.1 Sharing with Third Parties<\/h3>\n\n\n\n<p>We do not sell, rent, or trade your personal information. We may disclose it in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Service providers:<\/strong> only to the extent necessary to deliver our services<\/li>\n\n\n\n<li><strong>Legal obligations:<\/strong> when required by law or court order<\/li>\n\n\n\n<li><strong>Protection of rights:<\/strong> to protect our rights, property, or safety<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6.2 Transfers Outside Quebec<\/h3>\n\n\n\n<p>If personal information is transferred outside Quebec, we ensure that appropriate safeguards are in place to protect it.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Retention of Personal Information<\/h2>\n\n\n\n<p>We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. Once this period has expired, the information is securely destroyed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Security Measures<\/h2>\n\n\n\n<p>We implement appropriate <strong>administrative, technical, and physical safeguards<\/strong> to protect personal information against:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unauthorized access<\/li>\n\n\n\n<li>Disclosure<\/li>\n\n\n\n<li>Modification<\/li>\n\n\n\n<li>Destruction<\/li>\n<\/ul>\n\n\n\n<p>These measures include, but are not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use of secure connections (HTTPS)<\/li>\n\n\n\n<li>Restricted access to personal information<\/li>\n\n\n\n<li>Employee training on personal information protection<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Cookies<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">9.1 Use of Cookies<\/h3>\n\n\n\n<p>Our website uses cookies to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Analyze website traffic<\/li>\n\n\n\n<li>Improve your browsing experience<\/li>\n\n\n\n<li>Remember your preferences<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">9.2 Types of Cookies Used<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Essential cookies:<\/strong> required for website functionality<\/li>\n\n\n\n<li><strong>Analytical cookies:<\/strong> used to understand website usage (Google Analytics)<\/li>\n\n\n\n<li><strong>Performance cookies:<\/strong> used to improve website performance<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">9.3 Managing Cookies<\/h3>\n\n\n\n<p>You may configure your browser to refuse cookies or notify you when a cookie is sent. Please note that some website features may not function properly without cookies.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Your Rights<\/h2>\n\n\n\n<p>In accordance with <strong>Law 25<\/strong>, you have the following rights regarding your personal information:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10.1 Right of Access<\/h3>\n\n\n\n<p>You have the right to know whether we hold personal information about you and to obtain a copy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10.2 Right to Rectification<\/h3>\n\n\n\n<p>You may request correction of inaccurate or incomplete information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10.3 Right to Erasure<\/h3>\n\n\n\n<p>In certain circumstances, you may request the deletion of your personal information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10.4 Right to Data Portability<\/h3>\n\n\n\n<p>You may request to receive your personal information in a structured, commonly used technological format.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10.5 Right to Withdraw Consent<\/h3>\n\n\n\n<p>You may withdraw your consent at any time for future use of your personal information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10.6 Exercising Your Rights<\/h3>\n\n\n\n<p>To exercise these rights, contact our Privacy Officer. We will respond within <strong>30 days<\/strong> of receiving your request.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. Privacy Incidents<\/h2>\n\n\n\n<p>In the event of a privacy incident involving your personal information that presents a risk of serious harm, we will notify you promptly and take the necessary measures to minimize the impact.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">12. Complaints<\/h2>\n\n\n\n<p>If you have concerns about our personal information protection practices, you may:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us directly to resolve the issue<\/li>\n\n\n\n<li>File a complaint with the <strong>Commission d&#8217;acc\u00e8s \u00e0 l&#8217;information du Qu\u00e9bec<\/strong>:<\/li>\n<\/ul>\n\n\n\n<p>Commission d&#8217;acc\u00e8s \u00e0 l&#8217;information du Qu\u00e9bec<br>Qu\u00e9bec Office: 525 Ren\u00e9-L\u00e9vesque Blvd East, Suite 2.36, Qu\u00e9bec (Qu\u00e9bec) G1R 5S9<br>Montreal Office: 2045 Stanley Street, Suite 900, Montreal (Qu\u00e9bec) H3A 2V4<br>Phone: 1-888-528-7741<br>Website: <a href=\"http:\/\/www.cai.gouv.qc.ca\" target=\"_blank\" rel=\"noopener\">www.cai.gouv.qc.ca<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">13. Policy Changes<\/h2>\n\n\n\n<p>We reserve the right to modify this Privacy Policy at any time. Changes will take effect upon publication on this page. The date of the last update will be indicated at the top of the policy.<\/p>\n\n\n\n<p>We encourage you to review this policy regularly to stay informed about our personal information protection practices.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">14. Acceptance of the Policy<\/h2>\n\n\n\n<p>By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described regarding the collection, use, and disclosure of your personal information.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">15. Contact Us<\/h2>\n\n\n\n<p>For any questions regarding this Privacy Policy or our personal information protection practices, please contact us:<\/p>\n\n\n\n<p>Transport JM Express<br>8008 15th Avenue<br>Montreal, Quebec<br>H1Z 3N6<br>Email: <a>info@transportjmexpress.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date: 2025-02-01Last Updated: 2025-08-23 1. Introduction Transport JM Express (\u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d) is committed to protecting the privacy of the personal information of its clients and website visitors. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information in accordance with Quebec\u2019s Act Respecting the Protection of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/transportjmexpress.com\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/transportjmexpress.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/transportjmexpress.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/transportjmexpress.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/transportjmexpress.com\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":7,"href":"https:\/\/transportjmexpress.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":8841,"href":"https:\/\/transportjmexpress.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions\/8841"}],"wp:attachment":[{"href":"https:\/\/transportjmexpress.com\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}