Effective Date: 2025-02-01
Last Updated: 2025-08-23

1. Introduction

Transport JM Express (“we,” “our,” or “us”) is committed to protecting the privacy of the personal information of its clients and website visitors. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information in accordance with Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

2. Person Responsible for the Protection of Personal Information

For any questions regarding the protection of your personal information, you may contact our Privacy Officer:

Transport JM Express
8008 15th Avenue
Montreal, Quebec
H1Z 3N6
Email: info@transportjmexpress.com

3. Personal Information Collected

3.1 Types of Information Collected

We may collect the following personal information:

Identification information: first name, last name, email address, phone number
Location information: delivery or pickup address
Technical information: IP address, browser type, pages visited, time spent on the website
Communication information: content of messages sent through our contact forms

3.2 Methods of Collection

We collect your personal information when you:

Complete a contact form on our website
Request a quote or information about our services
Browse our website (navigation data)
Communicate with us by phone or email

4. Purposes of Collection

We collect personal information for the following purposes:

Responding to your information requests
Providing requested transportation services
Establishing and maintaining a business relationship
Improving our services and website
Complying with legal and regulatory obligations
Ensuring the security of our website

5. Consent

5.1 Obtaining Consent

Your consent to the collection, use, and disclosure of your personal information is obtained:

Explicitly, when you submit a form
Implicitly, when you browse our website (for cookies)

5.2 Withdrawal of Consent

You may withdraw your consent at any time by contacting us using the information provided in this policy. Please note that withdrawing consent may limit our ability to provide certain services.

6. Disclosure of Personal Information

6.1 Sharing with Third Parties

We do not sell, rent, or trade your personal information. We may disclose it in the following cases:

Service providers: only to the extent necessary to deliver our services
Legal obligations: when required by law or court order
Protection of rights: to protect our rights, property, or safety

6.2 Transfers Outside Quebec

If personal information is transferred outside Quebec, we ensure that appropriate safeguards are in place to protect it.

7. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. Once this period has expired, the information is securely destroyed.

8. Security Measures

We implement appropriate administrative, technical, and physical safeguards to protect personal information against:

Unauthorized access
Disclosure
Modification
Destruction

These measures include, but are not limited to:

Use of secure connections (HTTPS)
Restricted access to personal information
Employee training on personal information protection

9. Cookies

9.1 Use of Cookies

Our website uses cookies to:

Analyze website traffic
Improve your browsing experience
Remember your preferences

9.2 Types of Cookies Used

Essential cookies: required for website functionality
Analytical cookies: used to understand website usage (Google Analytics)
Performance cookies: used to improve website performance

9.3 Managing Cookies

You may configure your browser to refuse cookies or notify you when a cookie is sent. Please note that some website features may not function properly without cookies.

10. Your Rights

In accordance with Law 25, you have the following rights regarding your personal information:

10.1 Right of Access

You have the right to know whether we hold personal information about you and to obtain a copy.

10.2 Right to Rectification

You may request correction of inaccurate or incomplete information.

10.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information.

10.4 Right to Data Portability

You may request to receive your personal information in a structured, commonly used technological format.

10.5 Right to Withdraw Consent

You may withdraw your consent at any time for future use of your personal information.

10.6 Exercising Your Rights

To exercise these rights, contact our Privacy Officer. We will respond within 30 days of receiving your request.

11. Privacy Incidents

In the event of a privacy incident involving your personal information that presents a risk of serious harm, we will notify you promptly and take the necessary measures to minimize the impact.

12. Complaints

If you have concerns about our personal information protection practices, you may:

Contact us directly to resolve the issue
File a complaint with the Commission d’accès à l’information du Québec:

Commission d’accès à l’information du Québec
Québec Office: 525 René-Lévesque Blvd East, Suite 2.36, Québec (Québec) G1R 5S9
Montreal Office: 2045 Stanley Street, Suite 900, Montreal (Québec) H3A 2V4
Phone: 1-888-528-7741
Website: www.cai.gouv.qc.ca

13. Policy Changes

We reserve the right to modify this Privacy Policy at any time. Changes will take effect upon publication on this page. The date of the last update will be indicated at the top of the policy.

We encourage you to review this policy regularly to stay informed about our personal information protection practices.

14. Acceptance of the Policy

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described regarding the collection, use, and disclosure of your personal information.

15. Contact Us

For any questions regarding this Privacy Policy or our personal information protection practices, please contact us:

Transport JM Express
8008 15th Avenue
Montreal, Quebec
H1Z 3N6
Email: info@transportjmexpress.com